 |  |
I might suggest increasing the information logged to the ticket as far
Re: Tech Support Web Interface...
From: hUnTeR
Date: Tuesday, April 6, 1999
Time: 9:15:21 pm
as who logged it (more than just a username) although i understand this
user WILL be in the database...but it would be nice to have it pull out
critical user or account information and log it along with the call. And
maybe some resolution history as well, a priority schedule (i.e.
emergency, mid-priority, low-level, etc), maybe even a comments field
once the call is logged, so the "operator" or "tech" can make comments
on the call without closing it.
Just some thoughts,....BUT i like the direction in which its headed.
--
Michael B. Weiner
Systems Administrator/Partner
The UserFriendly Network (UFN)
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