 |  |
Shawn Hogan wrote:
Re: Tech Support Web Interface...
From: hUnTeR
Date: Tuesday, April 6, 1999
Time: 10:04:40 pm
>
> hUnTeR wrote:
>
> >I might suggest increasing the information logged to the ticket as far
> >as who logged it (more than just a username) although i understand this
> >user WILL be in the database...but it would be nice to have it pull out
> >critical user or account information and log it along with the call. And
> >maybe some resolution history as well, a priority schedule (i.e.
> >emergency, mid-priority, low-level, etc), maybe even a comments field
> >once the call is logged, so the "operator" or "tech" can make comments
> >on the call without closing it.
> >
> >Just some thoughts,....BUT i like the direction in which its headed.
>
> I thought about that... allowing things to be edited/added once the call
> log has already been made...
>
> But to be honest, I don't think I'm going to allow it. At least not via
> the web. Because in order to do so, you open yourself up to security
> problems... You would have to give world write/edit access to the
> database tables, which I don't like doing.
>
> And before you ask... no, I don't allow write or edit access to the
> database tables currently.
>
> You can add customers (via the online signup) and log tech calls without
> allowing anyone access to write to the database. :-)
Agreed, wholeheartedly...it wasnt my intention to allow USERS to edit
once they have submitted, but now that i think about it...techs would
use optigold to edit and comment on the ticket...DUH...haahaahaa
--
Michael B. Weiner
Systems Administrator/Partner
The UserFriendly Network (UFN)
--
/ / (_)__ __ ____ __
/ /__/ / _ \/ // /\ \/ /
/____/_/_//_/\_,_/ /_/\_\
* * * CHOICE OF A GNU GENERATION * * *
-------------------------------------------
To subscribe, unsubscribe and list archive
please visit http://www.optigold.com/lists
-------------------------------------------
Messages In This Thread:
Return to Digital Point Solutions' Home Page