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hUnTeR wrote:
Re: Tech Support Web Interface...
From: Shawn Hogan
Date: Tuesday, April 6, 1999
Time: 10:23:35 pm
>Agreed, wholeheartedly...it wasnt my intention to allow USERS to edit
>once they have submitted, but now that i think about it...techs would
>use optigold to edit and comment on the ticket...DUH...haahaahaa
{lol} Well by user's, I mean't techs. End users would never see the
tech support interface. What I was saying is that the way I have it
setup is that you don't even have to give the *techs* write/edit/delete
access.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(619) 452-3696
ICQ: 8319647
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