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Shawn, I have a new suggestion....it would help us alot if you could sort
Re: Credit Balances
From: Glenn Kawamura
Date: Wednesday, April 7, 1999
Time: 12:43:59 pm
and sub total the Income/Refund report and Bank Deposit report by user id
that entered the transaction. We have 4 people in our billing dept that
enter checks, cash and credit cards and they need a report to balance their
individual deposits to. Right now, if they are off on their deposit to the
Income/Refund report, they have to pass the report around to each other and
highlight the checks that they processed to look for any mistakes. very
time consuming.
-----Original Message-----
From: Shawn Hogan [SMTP:shawn@digitalpoint.com]
Sent: Tuesday, April 06, 1999 2:58 PM
To: isp-list@optigold.com
Subject: Re: [Optigold-ISP] Credit Balances
Susie Ward wrote:
>Thanks Shawn, all the things everyone says about you really are true
(trust
>me, they were all good things <eg>).
>
>In another message you mentioned just not sending them an invoice if they
>have a credit balance, well here is my reasoning so maybe it will make a
>bit more sense. We have a special deal if the customer pays for 5 months
>they get one month free. When we first started this, we just had a
product
>that was 6 months for the right amount of money, well the problem came in
>when it would automatically rebill them after their 6 months for another 6
>months. We found that a LOT of customers didn't want to *always* do the 6
>months, maybe just when they had extra money from a tax refund or
whatever,
>then when it was done go back to month to month. So we started just doing
>a payment for the 5 months then adding one month credit which gives them a
>credit balance. This also had the side effect of solving one other
problem
>where they pay 6 months then don't get an invoice at all showing anything
>until 6 months later and call saying "Are you sure it's been 6 months
>already?!?!". This way they get an invoice each month and get to see
their
>credit balance dwindle down so they don't suddenly get a surprise invoice.
>
>Anyway, I'm just bored and thought you might be interested to know my
>reasoning behind the request .. I'll shutup and go watch TV again now ;)
{lol} Well I knew you had a reason... I just was trying to think of
something that would work ALREADY... But as I said, I added it to 1.8.7,
so you can do it however you wish. :-)
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(619) 452-3696
ICQ: 8319647
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