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Re: Referral Credits

From: Matthew Adams
Date: Wednesday, March 5, 2003
Time: 3:30:17 pm

> Matthew Adams wrote:
>
> > I have a couple questions on referral credits:
> >
> >
> > 1. A customer is entered in the system without a referral entered:
> >
> > If I go back (say a month later) and enter a login to receive credit
> > it doesn't appear on the Accounts Due Referral Credit list when I
select
> > Referral Credits from the main menu
>
> Has the referred customer already paid? And are they past the number of
> days needed before the credit is issued?

Yes, already paid and way past the 30 days...

> > 2. When I pressed the Credit Button in the Customer Info Screen:
> >
> > The Credit is issued but it issues a 1 Month Time Credit and
> > a $17.95 Credit as well which is in a closed invoice.
> > Number 2 happens as well when I assign credits with the Referral Credits
> > button from the main menu.
> >
> > I do not have a $ value in the Maint & Pref. -> General Pref. ->
Referrals
> > Settings....
>
> Do you have it giving a percentage of the customer's first month of
service
> or setup fee maybe?
>
> - Shawn

no percentage and no dollar value entered...

I put in a dollar value for the heck of it @ 10 dollars but it still put in
$17.95...

Very confusing...

Matt


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