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Re: AUTO Online Signup

From: Terrell Patrick
Date: Monday, March 24, 2003
Time: 5:13:03 pm

Shawn:

Just had an online signup, the customer's information went directly into
the database bypassing the pending accounts section, which is good.
But.. It did not charge their credit card or run the scripts to add
their email or their username and password to the radius DB. What am I
missing?

Thanks,
Terrell S Patrick
(561) 802-3171
www.etully.com


-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of
Shawn Hogan
Sent: Monday, March 24, 2003 7:48 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] AUTO Online Signup


Terrell Patrick wrote:

> I went to Maintenance & Preferences -> General Preferences -> Accounts

> and selected "No" on "Use Pending Accounts". I assume this will not
> send any new customer to pending account. What happens if the
> customer's credit card is declined. We would like for it to go to
> pending in this situation.

It depends on how you have it setup... under the online signup
preferences you can set it to delete the account on a credit card
decline (which is what
*I* would do... that way the customer can enter a new credit card and
try again). If it declines and you don't want them to be able to
correct it, it will just go in as a normal account.

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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