Search Again: Re: Tech support web interface From: Shawn Hogan Date: Friday, April 16, 1999 Time: 11:09:08 am Chris W. wrote: >Hmm, Sorry to ask this question, but where is this little check-box located >that says assign trouble ticket when creating the log located at? I do not >use optigold on the regular basis and I am not to familiar with it... It's on the tech support web interface when you are viewing a customer. If you aren't using the web interface, you can also assign a trouble ticket by clicking on an existing tech support call (somewhere outside of the notes), and it will take you to a detail screen. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (619) 452-3696 ------------------------------------------- To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists -------------------------------------------

Messages In This Thread: Tech support web interface by Chris W. on Apr 16, 1999 at 12:19:19 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:26:12 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 10:43:55 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 10:47:03 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:05:21 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:09:08 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:32:43 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:40:39 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:42:57 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:48:50 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:53:34 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:03:42 pm Re: Tech support web interface by Chris W. on Apr 16, 1999 at 12:34:20 pm Tech Support Web Interface by Customer Support on Nov 10, 2000 at 1:24:17 pm tech support web interface by Heath Pitts on Dec 11, 2000 at 11:53:49 am Re: tech support web interface by Shawn Hogan on Dec 11, 2000 at 12:12:39 pm Tech support web interface by Alan Williamson on Mar 2, 2002 at 10:10:07 pm Re: Tech support web interface by Shawn Hogan on Apr 24, 2002 at 11:32:35 am Re: Tech support web interface by Shawn Hogan on May 7, 2004 at 12:17:30 pm