Search Again: Re: Tech support web interface From: Chris W. Date: Friday, April 16, 1999 Time: 11:32:43 am Aha, but what I wanted to find out for example is if let say a customer logs in into his/her account, is he or she able to open a new ticket using the web interface? For example let say, user John, has a problem with his email, he logs in with his user name and password into optigold and then he can fillup survey, change his address or password, but is he also able to open up a new ticket for his problem while being on his account in optigold? Or first the ticket has to be open for that particular user and then he can view the ticket? Chris ----- Original Message ----- From: Shawn Hogan <shawn@digitalpoint.com> To: Optigold ISP List <isp-list@optigold.com> Sent: Friday, April 16, 1999 2:07 PM Subject: Re: [Optigold-ISP] Tech support web interface > Chris W. wrote: > > >Hmm, Sorry to ask this question, but where is this little check-box located > >that says assign trouble ticket when creating the log located at? I do not > >use optigold on the regular basis and I am not to familiar with it... > > It's on the tech support web interface when you are viewing a customer. > > If you aren't using the web interface, you can also assign a trouble > ticket by clicking on an existing tech support call (somewhere outside of > the notes), and it will take you to a detail screen. > > - Shawn > > ------------------------------- > Shawn D. Hogan > President, Digital Point Solutions > http://www.digitalpoint.com > (619) 452-3696 > > > ------------------------------------------- > To subscribe, unsubscribe and list archive > please visit http://www.optigold.com/lists > ------------------------------------------- > ------------------------------------------- To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists -------------------------------------------

Messages In This Thread: Tech support web interface by Chris W. on Apr 16, 1999 at 12:19:19 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:26:12 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 10:43:55 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 10:47:03 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:05:21 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:09:08 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:32:43 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:40:39 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:42:57 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:48:50 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:53:34 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:03:42 pm Re: Tech support web interface by Chris W. on Apr 16, 1999 at 12:34:20 pm Tech Support Web Interface by Customer Support on Nov 10, 2000 at 1:24:17 pm tech support web interface by Heath Pitts on Dec 11, 2000 at 11:53:49 am Re: tech support web interface by Shawn Hogan on Dec 11, 2000 at 12:12:39 pm Tech support web interface by Alan Williamson on Mar 2, 2002 at 10:10:07 pm Re: Tech support web interface by Shawn Hogan on Apr 24, 2002 at 11:32:35 am Re: Tech support web interface by Shawn Hogan on May 7, 2004 at 12:17:30 pm