Search Again: Re: Tech support web interface From: Shawn Hogan Date: Friday, April 16, 1999 Time: 11:40:39 am Chris W. wrote: >Aha, but what I wanted to find out for example is if let say a customer logs >in into his/her account, is he or she able to open a new ticket using the >web interface? For example let say, user John, has a problem with his email, >he logs in with his user name and password into optigold and then he can >fillup survey, change his address or password, but is he also able to open >up a new ticket for his problem while being on his account in optigold? Or >first the ticket has to be open for that particular user and then he can >view the ticket? No, customers cannot open trouble tickets, only employees. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (619) 452-3696 ------------------------------------------- To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists -------------------------------------------

Messages In This Thread: Tech support web interface by Chris W. on Apr 16, 1999 at 12:19:19 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:26:12 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 10:43:55 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 10:47:03 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:05:21 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:09:08 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:32:43 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:40:39 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:42:57 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:48:50 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:53:34 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:03:42 pm Re: Tech support web interface by Chris W. on Apr 16, 1999 at 12:34:20 pm Tech Support Web Interface by Customer Support on Nov 10, 2000 at 1:24:17 pm tech support web interface by Heath Pitts on Dec 11, 2000 at 11:53:49 am Re: tech support web interface by Shawn Hogan on Dec 11, 2000 at 12:12:39 pm Tech support web interface by Alan Williamson on Mar 2, 2002 at 10:10:07 pm Re: Tech support web interface by Shawn Hogan on Apr 24, 2002 at 11:32:35 am Re: Tech support web interface by Shawn Hogan on May 7, 2004 at 12:17:30 pm