Search Again: Re: Tech support web interface From: Chris W. Date: Friday, April 16, 1999 Time: 11:42:57 am yeah, I tried it and from what I understand now it works this way.: tech can connect to optigold and he/she can open up a trouble ticket for a customer. but customer cannot see or view it, customer also does not have an option to add a trouble ticket himself, only admin or tech can do it for him trough the web interface. Am I Correct? Thank you. Chris ----- Original Message ----- From: Shawn Hogan <shawn@digitalpoint.com> To: Optigold ISP List <isp-list@optigold.com> Sent: Friday, April 16, 1999 2:07 PM Subject: Re: [Optigold-ISP] Tech support web interface > Chris W. wrote: > > >Hmm, Sorry to ask this question, but where is this little check-box located > >that says assign trouble ticket when creating the log located at? I do not > >use optigold on the regular basis and I am not to familiar with it... > > It's on the tech support web interface when you are viewing a customer. > > If you aren't using the web interface, you can also assign a trouble > ticket by clicking on an existing tech support call (somewhere outside of > the notes), and it will take you to a detail screen. > > - Shawn > > ------------------------------- > Shawn D. Hogan > President, Digital Point Solutions > http://www.digitalpoint.com > (619) 452-3696 > > > ------------------------------------------- > To subscribe, unsubscribe and list archive > please visit http://www.optigold.com/lists > ------------------------------------------- > ------------------------------------------- To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists -------------------------------------------

Messages In This Thread: Tech support web interface by Chris W. on Apr 16, 1999 at 12:19:19 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:26:12 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 10:43:55 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 10:47:03 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:05:21 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:09:08 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:32:43 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:40:39 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:42:57 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 11:48:50 am Re: Tech support web interface by Chris W. on Apr 16, 1999 at 11:53:34 am Re: Tech support web interface by Shawn Hogan on Apr 16, 1999 at 12:03:42 pm Re: Tech support web interface by Chris W. on Apr 16, 1999 at 12:34:20 pm Tech Support Web Interface by Customer Support on Nov 10, 2000 at 1:24:17 pm tech support web interface by Heath Pitts on Dec 11, 2000 at 11:53:49 am Re: tech support web interface by Shawn Hogan on Dec 11, 2000 at 12:12:39 pm Tech support web interface by Alan Williamson on Mar 2, 2002 at 10:10:07 pm Re: Tech support web interface by Shawn Hogan on Apr 24, 2002 at 11:32:35 am Re: Tech support web interface by Shawn Hogan on May 7, 2004 at 12:17:30 pm