 |  |
Aha.. cool.. you have any plans for customers to be able to open up tickets
Re: Tech support web interface
From: Chris W.
Date: Friday, April 16, 1999
Time: 11:53:34 am
with optigold? Would be a great addition to it I think. I am not sure if it
would help me since I have around 75 records in it only but maybe big
companies could use it, but on the other hand if customer cannot login he
cannot open up a ticket, or if customer cannot use his web browser he would
not be able to open up a ticket either, the only things that would those be
good for is if he/she has problems with his email or maybe domain or
something, well just a thought... Then if you would put some feature as this
you would have to have some way of notify admin or the tech that such ticket
arrived or was open or something so they can take a look at it and try to
take the assignment, or some window could popup or a message would show that
new ticket is open or something. Or it could send an emails to tech stuff or
something. Well that's my little thought what could be added to optigold to
make it even cooler than it is right now.. :) Anyway great job, the web
ticketing thing is nice...
Chris
----- Original Message -----
From: Shawn Hogan <shawn@digitalpoint.com>
To: Optigold ISP List <isp-list@optigold.com>
Sent: Friday, April 16, 1999 2:33 PM
Subject: Re: [Optigold-ISP] Tech support web interface
> Chris W. wrote:
>
> >Aha, but what I wanted to find out for example is if let say a customer
logs
> >in into his/her account, is he or she able to open a new ticket using the
> >web interface? For example let say, user John, has a problem with his
email,
> >he logs in with his user name and password into optigold and then he can
> >fillup survey, change his address or password, but is he also able to
open
> >up a new ticket for his problem while being on his account in optigold?
Or
> >first the ticket has to be open for that particular user and then he can
> >view the ticket?
>
> No, customers cannot open trouble tickets, only employees.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (619) 452-3696
>
>
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> please visit http://www.optigold.com/lists
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