Search Again: Re: E-Mail Manager Problem / Question From: Shawn Hogan Date: Tuesday, April 1, 2003 Time: 11:17:19 am Robert D. Maynard wrote: > We are having a problem with the e-mail manager: > > primarydomain.com = our main domain name and the default domain in Opti > otherdomain.com = another domain name > > When joeuser@otherdomain.com sends e-mail to the help desk, Opti is > linking it to the joeuser account in opti (whose e-mail address is > joseuser@primarydomain.com, not joeuser@otherdomain.com). > > Is this the way it is supposed to work? This is the order it looks up customers to link the email to: 1. If they have an email address listed under their Services screen that matches the 'From' email address in the inbound email. 2. If their override email address listed under their Customer Info screen that matches the 'From' email address in the inbound email. 3. If they have an email address listed under their Services screen that matches the login portion (without domain) of the 'From' email address in the inbound email. 4. If their login matches the login portion (without domain) of the 'From' email address in the inbound email. That is the order it tries to link up. It stops any additional link attempts after a successful link. - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: E-Mail Manager Problem / Question by Robert D. Maynard on Apr 1, 2003 at 10:47:14 am Re: E-Mail Manager Problem / Question by Shawn Hogan on Apr 1, 2003 at 11:17:19 am