Search Again: Re: Emails From: sysops Date: Sunday, April 6, 2003 Time: 10:56:43 pm Send 3 emails, One to billing@providenet.com One to support@providenet.com One to sales@providenet.com Billing checks into OptiGold, the others report "Already received, skipping". Since the system is set to "Not leave on Server", it deletes from our mail server. I have all three set up and Optigold checks all three. If I do 2 of them up, let's say: One to sales@providenet.com One to support@providenet.com I get sales and the other 1 gets "Already received, skipping" and then it is deleted from our mail server. I thought this may be an issue with Subjects or body being the same so I tried with different subjects and different bodies and same results. Any thoughts? ProvideNet Communications Corporation "Communicating Solutions" Notice: This e-mail and any attachments are intended only for the individual or company to which it is addressed and may contain information which is privileged, confidential and prohibited from disclosure or unauthorized use under applicable law. If you are not the intended recipient of this e-mail, you are hereby notified that any use, dissemination, or copying of this e-mail or the information contained within is strictly prohibited by the sender. If you have received this transmission in error, please return the material received to the sender and delete all copies from your system. Thank you. -----Original Message----- From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf Of Shawn Hogan Sent: Sunday, April 06, 2003 10:48 PM To: Optigold ISP List Subject: Re: [Optigold ISP] Emails sysops wrote: > I notice that is I send three different messages to three different > email addresses that Optigold is checking that it will only load the > first one, then ignore and delete the others. As long as the one > thread is in the list, I cannot send any mail into the system, they > are all ignored. If I delete the thread, then I can send another > email in but only one and the rest are deleted. > > So, if a customer sends an inquiry to billing and a question to > support, the billing message will come in and the other deleted even > though the subject and body are different. > > How do I avoid this. I want the customer to send to billing, sales, > support or whatever and I certainly do not want the mail to disappear. If you send one, check it in Optigold, then send another to another email address, Optigold deletes it?? - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html --------------------------------------------------- --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Emails by Alex Kain on Feb 29, 2000 at 10:46:55 pm Re: Emails by Shawn Hogan on Feb 29, 2000 at 10:49:08 pm Re: Emails by Shawn Hogan on Jul 2, 2001 at 3:25:17 pm Re: Emails by Ben Brancato on Jul 2, 2001 at 5:33:08 pm Re: Emails by Shawn Hogan on Jul 2, 2001 at 6:01:19 pm Re: Emails by Ben Brancato on Jul 2, 2001 at 6:07:16 pm Emails by opti-list@logicinternet.com on Aug 14, 2001 at 6:58:58 pm Re: Emails by Shawn Hogan on Aug 14, 2001 at 7:46:47 pm Emails by Christopher M. Mann on Sep 13, 2001 at 11:17:23 am Re: Emails by Shawn Hogan on Sep 13, 2001 at 12:33:01 pm Emails by sysops on Apr 6, 2003 at 6:23:10 pm Re: Emails by Shawn Hogan on Apr 6, 2003 at 10:48:42 pm Re: Emails by sysops on Apr 6, 2003 at 10:56:43 pm Re: Emails by Shawn Hogan on Apr 7, 2003 at 12:30:52 am Re: Emails by sysops on Apr 7, 2003 at 12:39:37 am Re: Emails by Michael Baird on Apr 7, 2003 at 5:49:15 am Re: Emails by Shawn Hogan on Apr 7, 2003 at 5:43:05 pm