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ISP List wrote:
Re: OptiSkin - ISP Management Skin 1.2d released
From: Shawn Hogan
Date: Monday, May 5, 2003
Time: 11:00:29 am
> I'm trying to get the "Completed" option that you refer to above to work..
> so far no dice. I've installed 3.2.3 and allowed overwrite of the Web
> Security/Fields databases along with the stock web interface. I've got the
> InlineAction stuff for Tech Calls working fine, but when I attempt to
> Complete an open call, it doesn't do anything. I've made sure I'm passing:
>
> Identification=51
> Balance Due (which appears to contain the record ID)
>
> ..to the appropriate script (along with the other normal stuff like
> Customer ID and Password)
>
> I also tried this from the stock 3.2.3 interface, and it doesn't work there
> either..
Are you sure? If you open the ticket in the GUI and look at it, it has no
completed on/by/at set?
If you want it to resolve it also, make sure you have the "Auto-Resolve
Completed Tech Calls" setting set to 'Yes' under the Miscellaneous
preferences.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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