 |  |
Michael Baird wrote:
Re: Billing Info
From: Shawn Hogan
Date: Tuesday, May 13, 2003
Time: 11:01:40 am
> Well maybe I wasn't clear (our bank debit processing and credit card
> processing works fine). My problem is that when Users go to the web
> interface to make changes to their account (address/phone, whatever)
> strange things happen to their billing information. The problem I'm
> having is with the form, if a customer goes in and credit card
> information shows up, it will change this customer to a type of "credit
> card", even though in optigold the customer's billing type was set to
> "none", all the customer has to do is update their account and this
> changes. If the customer has their payment withdrawn monthly from their
> bank account (bank deposit), and they go into the web interface, and
> click update, it will change their billing type in optigold from they
> type of "bank deposit" to "none", and they don't get their billing
> withdrawn as they expected, and they become upset, when their account is
> deactivated.
Correct, what processing gateway are you using for bank debits?
Also, please do not CC email addresses within Digital Point when posting to
the list. It just replicates email on this end.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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