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Commission Question

From: Chuck Rock
Date: Monday, June 2, 2003
Time: 12:16:02 pm

My commission reports are looking better since my upgrade to 3.2.5 but...

I have detailed report by invoice, and a customer signed up and then
cancelled.

Under the salesman that go to the commission, both the positive and negative
invoices are listed but with a positive commission on both, so instead of
+$20 and then -$20 for one customer, the reports shows $40 total.

To close the account when it was cancelled, I created a credit invoice by
pushing the credit button in the outstanding invoice. Is there a different
procedure for zeroing out an acocunt balance without deleting the invoice?

Thanks,
Chuck


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