Search Again: Re: email problems From: Dennis B. Hopp Date: Tuesday, June 3, 2003 Time: 7:33:29 am 1. Shawn or somebody else will need to answer this... 2. You can set an override e-mail address. It's on the Customer Info screen. --Dennis ----- Original Message ----- From: "Kathryn Cooper" <kcooper@eurekanet.com> To: <isp-list@optigold.com> Sent: Tuesday, June 03, 2003 10:16 AM Subject: [Optigold ISP] email problems > We are new optigold users - I have two outstanding problems with email > notifications: > > 1. I cannot find the place under preferences where I request that trouble > tickets be auto emailed to the employee to whom they were assigned. Also, > is there a manual way to do this. > > 2. Often our customers have different login names than email addresses. So > I have it set up to NOT auto assign the login as the email. I want the > system to send invoices or other notices to the first email address on the > list of addresses - and it does this no problem BUT - it wants to > alphabetize the order of the email addresses so that I appear to have no > control over which address gets recorded as the first one. So for example I > just ended up sending an email invoice to this guy's son rather than the > father to whom I wanted it sent. > > Thanks for your help! > Kathryn Cooper > IntelliWave > > > --------------------------------------------------- > To subscribe, unsubscribe or to search list archive > please visit http://www.optigold.com/lists/isp.html > --------------------------------------------------- > --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Email problems by Svein Air-net on May 19, 2000 at 10:06:18 am Re: Email problems by Shawn Hogan on May 19, 2000 at 11:32:36 am Re: Email problems by Svein Air-net on May 19, 2000 at 2:37:19 pm Re: Email problems by Shawn Hogan on May 19, 2000 at 2:38:38 pm Re: Email problems by Eden Crane on May 19, 2000 at 5:31:05 pm Re: Email problems by Shawn Hogan on May 19, 2000 at 5:38:47 pm Re: Email problems by Shawn Hogan on May 19, 2000 at 5:39:41 pm email problems by remardis on Aug 7, 2001 at 12:21:31 pm Re: email problems by Shawn Hogan on Aug 7, 2001 at 6:27:07 pm Re: email problems by remardis on Aug 7, 2001 at 7:02:39 pm Re: email problems by Shawn Hogan on Aug 7, 2001 at 8:24:24 pm email problems by Kathryn Cooper on Jun 3, 2003 at 7:14:08 am Re: email problems by Dennis B. Hopp on Jun 3, 2003 at 7:33:29 am Re: email problems by Shawn Hogan on Jun 4, 2003 at 10:11:52 am