Search Again: Re: puzzling registrar From: Sean Stephens Date: Thursday, June 5, 2003 Time: 10:20:51 am >> I had all of my >> domains registered through Joker for years. > I don't really understand what the problem was. The problem was Joker. The OLD Joker system (where any and all legacy domains are held) is pathetic, and needs manual intervention by a Joker staff member (its just a GUI for a monkey at a typewriter). The fact that they take 5-10 days to sort through their email is a problem. Possibly this is solved by the new Joker system, but given the difficulty they still present for transferring to another registrar (quoting "German law") I think you are still in big trouble if you register through them. > Transferring domains between registrars is simple whoever they are. No, that is incorrect. You cannot transfer domains away from Joker easily or quickly as with most registrars. Check their "help files": https://joker.com/faq/index.php?num=4&f_id=1&s_id=5&q_id=89 This is an elongated process which definitely takes 14 days to complete, during which time if you miss a step they make you wait 3 months before starting again. A true pain in the a@@, and much more difficult and arduous than the industry standard method of doing so. As for changing Name Servers, they still require manual intervention by Joker personnel. If you have a domain with Name Servers under them, good luck in an emergency. If your admin address is located at a domain which loses its server IP, then you won't get the admin emails, and Joker will put a 3 month hold on them, and you will lose your hair. This system is designed to tie clients down infinitely, not to provide quality service. >> (and the people there speak >> German and totally avoid you when you need them) > Although I sympathize it is a German company what do you expect? I expect English. The lingua franca of the world and definitely of the web, most definitely of my business. Especially in regards to a mission-critical service for your domains. Do you speak German? If not, start learning! >> that I still have domains >> that are stuck with them. > Under ICANN rules the registrant can move a domain name as mentioned > above. Sure, after jumping through weeks of hoops. Good luck, I hope your business doesn't suffer, let alone collapse, from their poor service. Sean

Messages In This Thread: puzzling registrar by andrew kagan on May 23, 2003 at 1:58:17 pm Re: puzzling registrar by Men & Mice Support on May 23, 2003 at 2:31:56 pm Re: puzzling registrar by andrew kagan on May 23, 2003 at 3:08:46 pm Re: puzzling registrar by Mia''s Virtual Post Office on May 23, 2003 at 3:13:53 pm Re: puzzling registrar by andrew kagan on May 23, 2003 at 3:22:28 pm Re: puzzling registrar by Gregory Scott on May 23, 2003 at 5:30:40 pm Re: puzzling registrar by Global Homes Webmaster on May 23, 2003 at 10:33:12 pm Re: puzzling registrar by Paul Willis on Jun 5, 2003 at 5:25:23 am Re: puzzling registrar by aklist on Jun 5, 2003 at 5:37:36 am Re: puzzling registrar by Sean Stephens on Jun 5, 2003 at 6:06:12 am Re: puzzling registrar by Paul Willis on Jun 5, 2003 at 6:10:38 am Re: puzzling registrar by Paul Willis on Jun 5, 2003 at 6:26:15 am Re: puzzling registrar by andrew kagan on Jun 5, 2003 at 7:54:54 am Re: puzzling registrar by Paul Willis on Jun 5, 2003 at 8:30:01 am Re: puzzling registrar by Michael Wise on Jun 5, 2003 at 9:13:20 am Re: puzzling registrar by andrew kagan on Jun 5, 2003 at 9:16:53 am Re: puzzling registrar by Michael Wise on Jun 5, 2003 at 9:21:36 am Re: puzzling registrar by Sean Stephens on Jun 5, 2003 at 10:20:51 am Re: puzzling registrar by Paul Willis on Jun 6, 2003 at 12:12:30 am Re: puzzling registrar by Paul Willis on Jun 6, 2003 at 12:59:48 am Re: puzzling registrar by Michael Wise on Jun 6, 2003 at 7:23:01 am