Search Again: Re: Credit Card Declines From: Shawn Hogan Date: Wednesday, June 18, 2003 Time: 12:03:06 pm jblair wrote: > Whenever a credit card is declined in Optigold we will send a declined letter > to the customer letting them know of such. If no response, we will try > billing the card again the following day. However, if you try processing the > same inovice # it always comes back with "Server encountered a database error" > regardless if the credit card is good or not. So, what we do is go into the > original invoice, and we will delete a number off of the invoice, and try > processing the card again - While this does work, it gets quite annoying if it > is declined consecutively and we have to again change the invoice number. Is > there a solution for this? Is this a problem on the processors end, or is > there a solution within Opti? Go to Maintenance & Preferences -> General Preferences -> Billing Set the "Transaction Reference Based On" setting to 'Timestamp'. It's an issue with the LinkPoint gateway (you can't submit more than one transaction with the same Invoice Number even when the first one is declined). - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Credit Card Declines by jblair on Jun 17, 2003 at 3:11:42 pm Re: Credit Card Declines by Shawn Hogan on Jun 18, 2003 at 12:03:06 pm