Web Interface drama will not go away!

Re: Web Interface drama will not go away!

From:

Date:

Time:

On 6/18/03 3:10 PM, "Shawn Hogan" <shawn@digitalpoint.com> wrote:

> Billing Dept wrote:
>
>> Posted a couple of weeks back about the nightmare of the web interface
>> giving the "username and password" invalid screen after logging in
>> successfully and then clicking View Emails triggers this response
>>
>> Even worse clicking the View Account info brining up another persons account
>> info. Well our customer who first discovered this and we promised it would
>> not happen again just discovered it again (what are the odds).
>>
>> Only remedy I have found is that upon opening the FM Unlimited Web Server
>> machine you must then go to a workstation and access the database first from
>> there otherwise this chaos described above will prevail every time. Why do
>> you ask are we restarting this web server frequently well that is because
>> about 4 times a week it crashes when a customer is accessing the web
>> interface and doing an email update (which triggers the EIMS server events)
>>
>> I am a user of macs (not primarily anymore) so don't have an issue per se
>> but I am growing really untrusting of Filemaker it seems to be really
>> unstable and flaky with its storage of info. Optigold is the best out there
>> so don't blame them just wish Filemaker would once and for all make a decent
>> actual enterprise level product
>>
>> Has anyone got any other suggestions/tips for stability and web interface
>> reliability
>>
>> Our set up is (W2K Server running FM Server 5, Mac running FM5 Unlimited due
>> to us needing to control an EIMS box)
>
> What version of Optigold are you using? Also, make sure you are using the
> stock Web files that came with the version of Optigold you are running.
>
> - Shawn

3.2.5 using stock web files

>
> ----------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
> ---------------------------------------------------
> To subscribe, unsubscribe or to search list archive
> please visit http://www.optigold.com/lists/isp.html
> ---------------------------------------------------

---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------

Sales:
888/4-DPOINT

Support:
858/452-3696