Search Again: Re: Reseller Signup Problem From: J.R. Date: Thursday, June 19, 2003 Time: 1:59:26 pm No, it does not. Let me clarify what is going on, to paint a bigger picture and give you some more details. All of our online signups have the one default billing cycle item, for our dialup service. The setup product ID is a different product, for setup fee. Online signups come through fine, with only the 1 dialup product listed as their billing cycle item. However, when a reseller uses the web interface they're given to sign up new customers, it throws in 2 dialup product billing cycle items instead of just one. This is not in the invoices, but the actual billing cycle items itself. And it's only specific to reseller signups, not just signups through filemaker interface or web interface. Hope that helps. Thanks for your help Shawn! - J.R. On Thursday, June 19, 2003, at 01:15 PM, Shawn Hogan wrote: > J.R. wrote: > >> Whenever one of our resellers signs up a new account, the account gets >> 2 billing cycle items, identical, and should only have 1. This only >> happens on reseller signups. Any ideas on why it's happening or where >> to check? TIA. > > Does that product have a setup fee product ID that is set to itself by > chance (under Edit Products)? > > - Shawn > > ---------------------------------- > Shawn D. Hogan > President, Digital Point Solutions > http://www.digitalpoint.com > (858) 452-3696 > > > --------------------------------------------------- > To subscribe, unsubscribe or to search list archive > please visit http://www.optigold.com/lists/isp.html > --------------------------------------------------- > --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Reseller Signup Problem by J.R. on Jun 19, 2003 at 1:03:08 pm Re: Reseller Signup Problem by Shawn Hogan on Jun 19, 2003 at 1:16:29 pm Re: Reseller Signup Problem by J.R. on Jun 19, 2003 at 1:59:26 pm Re: Reseller Signup Problem by Shawn Hogan on Jun 19, 2003 at 2:02:42 pm Re: Reseller Signup Problem by J.R. on Jun 19, 2003 at 2:57:35 pm Re: Reseller Signup Problem by Shawn Hogan on Jun 19, 2003 at 10:26:23 pm Re: Reseller Signup Problem by J.R. on Jun 20, 2003 at 10:43:03 am Re: Reseller Signup Problem by J.R. on Jun 26, 2003 at 11:08:26 am Re: Reseller Signup Problem by J.R. on Jun 26, 2003 at 3:42:26 pm Re: Reseller Signup Problem by Shawn Hogan on Jun 30, 2003 at 9:05:12 pm Re: Reseller Signup Problem by Shawn Hogan on Jun 30, 2003 at 9:19:04 pm Re: Reseller Signup Problem by J.R. on Jul 1, 2003 at 2:00:51 pm Re: Reseller Signup Problem by Shawn Hogan on Jul 1, 2003 at 5:55:21 pm