 |  |
Douglas W. Palme wrote:
Re: Invoicing problem
From: Shawn Hogan
Date: Monday, June 30, 2003
Time: 12:28:59 pm
> We are having a problem all of a sudden with invoices generating prorated
> amounts.
>
> We have a new corporate customer with five separate dialup accounts that we
> invoiced on the 24th for the full month and the setup fee. No problem with
> those.
>
> Since we invoice 1 month in advance on the corporate accounts (to give them
> time to process it for payment) a second invoice was generated the following
> day. These were generated with a prorated amount.
>
> Someone inadvertently marked the product as being prorateable. I took the
> check mark off, and changed the amounts of the invoices to the correct
> amount.
>
> But everyday those same customers keep coming back up for billing with the
> prorated amount.
>
> How do I fix this?
Turn off the auto-prorating of generated invoices under the Invoicing
preferences.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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