error changing email password using customer web interface

Re: error changing email password using customer web interface

From:

Date:

Time:

> >> I am setting up the web interface for customer use. If a customer goes
> > into
> >> the email management screen and picks "Change Password", something
isn't
> >> working right. They enter the new password and click "Change
Password".
> > At
> >> this point, the browser just hangs. Over on the web access system, a
> > window
> >> has popped up with "This feature is disabled. Enable it in the
> > preferences
> >> if you want to use it." That window will stay on the FM web access
system
> >> until you hit Okay. Once you do, then the customer browser will move
back
> >> to the email management screen.
> >>
> >> I searched through the list archives and found someone else who had
this
> >> problem. Unfortunately the archives didn't have a resolution. I am
not
> >> using Old Style server events. I am running OG 3.2.6.
> >>
> >> Any suggestions?
> >>
> >> Thanks,
> >> Jeff
> >
> > Some followup information to this. The problem is definitely related to
the
> > change email server event running on the web access system. If I use
the
> > web interface to "Change Password", it changes both the email and radius
> > passwords just fine. If I use the web interface to "View Emails", then
try
> > to "Change Password" on the main account from there, it changes the
radius
> > password, but gags on the email password with the strange pop-up window
on
> > the FM web access server.
>
> Well, no matter what I try, I can't get it to fail... I can see the email
> password being changed as well as the customer password (when doing it
> through the customer web interface under View Emails).
>
> Any other suggestions on replicating it on this end?
>
> - Shawn

I'm not very experienced with FM or OG, so I can't say what is different
about my install. Nor can I tell if the message is being created by OG or
FM. I can send you a screenshot of the message if you want.
I can also give you access to the systems in question, if that would help.

We are testing the customer admin functions with a limited size group. So
our FM web system is only running FM client, not FM Unlimited. There are
certainly under 10 active sessions at any time, so I dont think that's the
problem.

-Jeff

---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------

Sales:
888/4-DPOINT

Support:
858/452-3696