Search Again: Re: CVV Problems From: Dwight Ringdahl Date: Monday, July 21, 2003 Time: 8:29:05 am I had this problem with another processor, turned out that the customers cvv changes when they get a new card. You need to have your customers update thier CVV or do like you did and not require it. Dwight -----Original Message----- From: isp-list@optigold.com [mailto:isp-list@optigold.com]On Behalf Of Steve Armenia Sent: Monday, July 21, 2003 10:56 AM To: Optigold ISP List Subject: [Optigold ISP] CVV Problems Shawn, how are you? We have been collecting CVV info for each customer on checkout for as long as we have been using OG. We have never had any problems processing credit cards. All of a sudden last week, a large amount of transactions that have always cleared are all of a sudden getting declined. Nothing has changed and I have confirmed with many customers that the CVV info they supplied is correct. On the majority of the transactions that have failed, I simply removed the CVV (That always worked in the past) and the transaction clears, no problem. I am not sure if something on our end is causing this or if there has been some major change in how verisign approves transactions. Have you heard any buzz on this. I am seriously considering not collecting CVV data moving forward because of this. Is there a way to go in OG and delete all the existing CVV's? Thanks Shawn.

Messages In This Thread: CVV Problems by Steve Armenia on Jul 21, 2003 at 8:01:14 am Re: CVV Problems by Dwight Ringdahl on Jul 21, 2003 at 8:29:05 am Re: CVV Problems by Shawn Hogan on Jul 21, 2003 at 9:52:46 am Re: CVV Problems by Steve Armenia on Jul 21, 2003 at 9:59:25 am Re: CVV Problems by Shawn Hogan on Jul 21, 2003 at 10:15:07 am Re: CVV Problems by Steve Armenia on Jul 23, 2003 at 7:25:38 am Re: CVV Problems by Shawn Hogan on Jul 23, 2003 at 9:41:52 am Re: CVV Problems by Steve Armenia on Jul 23, 2003 at 9:44:52 am Re: CVV Problems by Shawn Hogan on Jul 23, 2003 at 9:46:43 am Re: CVV Problems by Steve Armenia on Jul 23, 2003 at 9:49:49 am