 |  |
Steve Armenia wrote:
Re: CVV Problems
From: Shawn Hogan
Date: Monday, July 21, 2003
Time: 9:52:46 am
> We have been collecting CVV info for each customer on checkout for as long as
> we have been using OG. We have never had any problems processing credit cards.
> All of a sudden last week, a large amount of transactions that have always
> cleared are all of a sudden getting declined. Nothing has changed and I have
> confirmed with many customers that the CVV info they supplied is correct.
>
> On the majority of the transactions that have failed, I simply removed the CVV
> (That always worked in the past) and the transaction clears, no problem.
>
> I am not sure if something on our end is causing this or if there has been
> some major change in how verisign approves transactions. Have you heard any
> buzz on this.
>
> I am seriously considering not collecting CVV data moving forward because of
> this.
>
> Is there a way to go in OG and delete all the existing CVV's?
You can use the Replace function (under the Scripts menu) to clear them in
mass.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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