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Re: CVV ProblemsFrom: Steve Armenia Date: Monday, July 21, 2003
Time: 9:59:25 amThanks, So Shawn, do you have any feedback on this situation?
----- Original Message -----
From: "Shawn Hogan" <shawn@digitalpoint.com>
To: "Optigold ISP List" <isp-list@optigold.com>
Sent: Monday, July 21, 2003 12:52 PM
Subject: Re: [Optigold ISP] CVV Problems
> Steve Armenia wrote:
>
> > We have been collecting CVV info for each customer on checkout for as
long as
> > we have been using OG. We have never had any problems processing credit
cards.
> > All of a sudden last week, a large amount of transactions that have
always
> > cleared are all of a sudden getting declined. Nothing has changed and I
have
> > confirmed with many customers that the CVV info they supplied is
correct.
> >
> > On the majority of the transactions that have failed, I simply removed
the CVV
> > (That always worked in the past) and the transaction clears, no problem.
> >
> > I am not sure if something on our end is causing this or if there has
been
> > some major change in how verisign approves transactions. Have you heard
any
> > buzz on this.
> >
> > I am seriously considering not collecting CVV data moving forward
because of
> > this.
> >
> > Is there a way to go in OG and delete all the existing CVV's?
>
> You can use the Replace function (under the Scripts menu) to clear them in
> mass.
>
> - Shawn
>
> ----------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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