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internet1 Billing wrote:
Re: Credit Card Declines...
From: Shawn Hogan
Date: Friday, August 1, 2003
Time: 11:14:57 am
> We are using the online form for internet credit card billing. When our
> customers log in to their account and try to make a one time payment it
> declines their card. I can go in to OG and manually run their card from there
> and it works fine. We have Authorize.net. We need help trying to figure out
> why the online one time payments are being declined. It used to work, but now
> it's not. Any help would be appreciated!
If you go to the web server machine and log in as a normal employee, then
try to run a card from the customer's Billing Info screen with the Authorize
CC button, does it give you a verbose decline reason? If so, what is it
exactly?
Also, what version of Java Runtime do you have installed on the web server
(check under Add/Remove Programs).
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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