Search Again: Re: OG Survey Questions From: Shawn Hogan Date: Friday, August 1, 2003 Time: 11:16:15 am Lin Nah wrote: > I have found out how to put in the questions, Change the questions, use of > "replace" to > clear out old "set answers". > > However this doesn't delete the answers or clear the survey for the customers > who > have already been surveyed. Use of Replace only sets it back to "NO Response" > or > blank - depending on how what I replace it with. > > Replace was one sugestion and the other was to go to the customer and delete > the > response (These were Shawn's replies to different questions and I think the > latter only > refered to one customer rather than the whole lot) > > When I go to report for question 1, what it shows now is question 1 has 3 > (that was how > many I have used for this testing purpose) blank reponses (or "No Response" - > when > I tried to set it back to "No Response"). > > What I am trying to do is see if I can do the following > a. Set up a survey > b. Get a set of customers called today > c. Set up another survey later on with a different set of questions, and get > a different > set of answers. > > The problem with using replace or delete is the "answer" is now set to > whatever you > replaced it with. If the survey didn't ask the same customer the ones I have > cleared > (using replace) will be counted too. Make sure you do a Replace when your found set of customers is set to everyone (Replace only applies to your found set of customers). - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: OG Survey Questions by Lin Nah on Aug 1, 2003 at 2:08:24 am Re: OG Survey Questions by Shawn Hogan on Aug 1, 2003 at 11:16:15 am