Search Again: Re: HELP! Credit Card Billing Screwed UP From: Shawn Hogan Date: Friday, August 1, 2003 Time: 11:19:55 am Kathryn Cooper wrote: > I've run about 4 monthly billings through og so far with no problems. Today > (1st of month) I generated invoices successfully. When I tried to bill the > credit cards it took absolutely forever and then it showed that all > transactions had failed - couldn't reach the processor. So I tried a second > time (I use Verisign/Payflo Pro) and could see by going to the online > terminal that nothing was going through so I did a ctrl-alt-delete and > closed og as I didn't want to wait another hour. Now the payment info for > credit card customers is all screwed up. It shows the current invoice > correctly, but it shows a zero balance even though if you add up all current > invoices and payments they DO NOT in fact have a zero balance. So naturally > when I try to bill it says that there are no accounts to be billed. Where > are these payments that the system thinks it got but never posted to the > account???? What do I do???? It would not post anything if they were not approved. If you hard-crashed the database server, you may want to do a Rebuild of the indexes (under Maintenance & Preferences). Have you tried processing a card from another machine to see if it's specific that that one workstation for whatever reason? - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: HELP! Credit Card Billing Screwed UP by Kathryn Cooper on Aug 1, 2003 at 11:00:02 am Re: HELP! Credit Card Billing Screwed UP by Shawn Hogan on Aug 1, 2003 at 11:19:55 am Re: HELP! Credit Card Billing Screwed UP by Kathryn Cooper on Aug 1, 2003 at 11:22:20 am Re: HELP! Credit Card Billing Screwed UP by Shawn Hogan on Aug 1, 2003 at 11:26:25 am Re: HELP! Credit Card Billing Screwed UP by Kathryn Cooper on Aug 4, 2003 at 5:33:33 am Re: HELP! Credit Card Billing Screwed UP by Kathryn Cooper on Aug 4, 2003 at 9:19:09 am Re: HELP! Credit Card Billing Screwed UP by Shawn Hogan on Aug 4, 2003 at 9:23:27 am