HELP! Credit Card Billing Screwed UP 2

Re: HELP! Credit Card Billing Screwed UP 2

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Rebuilding the Indexes seemed to fix the data issue. Now I'm going to try
again to submit the cards and see if I do better. Thanks for your help!!

Kathryn

-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com]On Behalf Of
Shawn Hogan
Sent: Friday, August 01, 2003 2:18 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] HELP! Credit Card Billing Screwed UP

Kathryn Cooper wrote:

> I've run about 4 monthly billings through og so far with no problems.
Today
> (1st of month) I generated invoices successfully. When I tried to bill
the
> credit cards it took absolutely forever and then it showed that all
> transactions had failed - couldn't reach the processor. So I tried a
second
> time (I use Verisign/Payflo Pro) and could see by going to the online
> terminal that nothing was going through so I did a ctrl-alt-delete and
> closed og as I didn't want to wait another hour. Now the payment info for
> credit card customers is all screwed up. It shows the current invoice
> correctly, but it shows a zero balance even though if you add up all
current
> invoices and payments they DO NOT in fact have a zero balance. So
naturally
> when I try to bill it says that there are no accounts to be billed. Where
> are these payments that the system thinks it got but never posted to the
> account???? What do I do????

It would not post anything if they were not approved. If you hard-crashed
the database server, you may want to do a Rebuild of the indexes (under
Maintenance & Preferences).

Have you tried processing a card from another machine to see if it's
specific that that one workstation for whatever reason?

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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