Search Again: Re: "Put Customers On Hold" From: Shawn Hogan Date: Friday, August 1, 2003 Time: 5:36:04 pm Derrin Chong wrote: > We're trying to get setup to make use of this function. Right now > I'm thinking we'll kick out the accounts to File, then process the > file (as opposed to using the "Server For All" button. I've noticed > that some accounts that do not show up on the list of "Accounts To > Be Placed On Hold" are put into the file. > > Seems that canceled slave accounts that have had their billing > cycle item deleted are getting put into the file of accounts to be > placed on hold. That's bad though because we don't want to change > any accounts from "Canceled" to "Hold". > > Is there a some way we can get around this... Do they have a termination date on their account? If there is no termination date, it's not going to think they are canceled yet. Also, for slave accounts, you should change the account status to anything other than "Slave" if you want to cancel them independent of the master (since a Slave account by definition is dependent on the master for everything... including status). - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: "Put Customers On Hold" by Derrin Chong on Aug 1, 2003 at 5:12:26 pm Re: "Put Customers On Hold" by Shawn Hogan on Aug 1, 2003 at 5:36:04 pm Re: "Put Customers On Hold" by Derrin Chong on Aug 1, 2003 at 6:48:00 pm Re: "Put Customers On Hold" by Shawn Hogan on Aug 1, 2003 at 7:09:24 pm Re: "Put Customers On Hold" by Derrin Chong on Aug 1, 2003 at 7:54:17 pm