"Put Customers On Hold"

Re: "Put Customers On Hold"

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On Fri, 1 Aug 2003, Shawn Hogan wrote:

> Derrin Chong wrote:
>
> > We're trying to get setup to make use of this function. Right now
> > I'm thinking we'll kick out the accounts to File, then process the
> > file (as opposed to using the "Server For All" button. I've noticed
> > that some accounts that do not show up on the list of "Accounts To
> > Be Placed On Hold" are put into the file.
> >
> > Seems that canceled slave accounts that have had their billing
> > cycle item deleted are getting put into the file of accounts to be
> > placed on hold. That's bad though because we don't want to change
> > any accounts from "Canceled" to "Hold".
> >
> > Is there a some way we can get around this...
>
> Do they have a termination date on their account?

Yes they do. Is this what is causing them to show up in the "Accounts
To Be Place On Hold" file?

> If there is no
> termination date, it's not going to think they are canceled yet. Also, for
> slave accounts, you should change the account status to anything other than
> "Slave" if you want to cancel them independent of the master (since a Slave
> account by definition is dependent on the master for everything... including
> status).

My mistake, these WERE slave accounts prior to being canceled. Their
account status was changed upon cancellation from slave to something
else.

> - Shawn
>
> ----------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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