Search Again: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') From: Optigold List Date: Monday, August 11, 2003 Time: 12:39:14 am Hello, Problem: when I create a sub-account (as described in the User Guide excerpt below) the Master account does not show 'Group of 2+'. If I search for the sub-account, in the Notes there's a note stating "Sub-Account created on [date]." While viewing the Master Account record, and I click on the 'Group Of 1' button I get the error message that "This account does not have any slave accounts." The 'Group Of' button works for Slave accounts. I've tried deleting/recreating the sub accounts, rebuilding the indexes, but I can't seem to link the sub account to the master in the 'Group Of' button. What am I doing wrong? Thanks. Daniel > >From the Optigold ISP user's guide: > > While viewing the customer you wish to add the extra service(s) to, go to > the Script menu and select Create Sub-Account. This will create an > identical customer record with a blank billing cycle. You will visually > know that the customer has other sub-accounts because they will be grouped > together and the Group Of button will show more than one. > ---- > > - Shawn Hello. I create Sub-Accounts (as described above) but under the Master Account the 'Group Of' button shows only 1 account. --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Optigold List on Aug 11, 2003 at 12:39:14 am Re: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Shawn Hogan on Aug 11, 2003 at 8:22:11 am Re: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Daniel Armstrong on Aug 11, 2003 at 8:38:13 am Re: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Shawn Hogan on Aug 11, 2003 at 10:00:44 am Re: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Daniel Armstrong on Aug 15, 2003 at 1:44:03 pm Re: Master Account with Sub Account shows ''Group of 1'' (not ''Group of 2+'') by Shawn Hogan on Aug 15, 2003 at 3:03:59 pm