Intermittent ability to reach our sites...

Re: Intermittent ability to reach our sites...

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I don't see a problem with the domain in question. The delegation is
still in place (i.e. the domain hasn't expired), and the servers to
which it's delegated are authoritative. The zone's A records for the
two name servers match the net zone's glue records for the two name
servers. Everything appears to be in order on your end.
____________________________________________________________________
Chris Buxton Men & Mice
Customer Support Specialist Making DNS Easy

At 9:38 AM -0500 8/21/03, Jeff Justice wrote:
>In the last couple of days I have had numerous customer complaints
>that they couldn't reach the sites we host. The problem seems
>MOSTLY to be those customers who are on RoadRunner, but a few have
>been on other services such as DSL.
>
>The one that I think is the problem is starionhost.net, this is
>where our nameservers are located at ns1.starionhost.net and
>ns2.starionhost.net. All our domains are listed on these
>nameservers.
>
>Bear in mind, I have not made any changes at all to the QuickDNS
>servers at all in the last 6 months, and this really started out of
>the blue.
>
>When I use DNS Expert to do a DNS Query on starionhost.net, using
>RoadRunner's servers, it comes back with "No Records". Every other
>server I query seems to have the correct info.
>
>Could somebody else take a glance, and maybe give me some idea of
>what's going on here and how to correct it if a problem is seen?
>
>From my limited knowledge and experience, I am not seeing a problem
>on my end, and feel like it is a RoadRunner issue (which wouldn't
>surprise me). I'm looking for another perspective.
>
>As a temporary fix for my RoadRunner-based customers, I have had
>them change their nameservers to ours, and the problem clears right
>up.
>
>Jeff J.
>Starion Technologies, LLC
>816-331-0030

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