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We had two T1's through a company called Nuvox Communications/Gabriel
Re: reverse DNS questions
From: Jeff Justice
Date: Thursday, September 4, 2003
Time: 10:46:58 pm
Communications. We paid thousands of dollars a month for them. They
were down at random for no apparent reason and with no warning most
times. About half the time, their routers would be the cause of the
problem. The other half of the time they would take the service down
for what they called "maintenance". No warning.
After spending a year and a half of being told the service didn't work
because of something on my end (like I can't do a trace route and tell
the trace is stopping at one of THEIR routers), and being told that
maintenance that would bring the line down was a normal thing, we
ditched them.
Now, I would say we probably just had a crappy experience with a
sub-rate provider. But after a year and a half of countless service
interruptions, countless hours on the phone to their data center, I'm
leary of paying that kind of money for a T1 again. Especially since
cable has been 100 times more reliable than my T1 experience.
I don't pay 50 bucks a month for RoadRunner commercial. It's
considerably higher than that, and only slightly less expensive per
month than a T1 (Yes, standard commercial service is cheap, but if you
want static IP's and the same speed up as down, it jumps drastically).
It has served our needs admirably, with the exception of the reverse
DNS, which as I said, hasn't been an issue as of yet. It has been down
once in the last 2 years for 24 hours one time, due to a technician who
didn't pay attention to which cable line he was disconnecting at the
tap. Got a $600 credit for that little fiasco.
I suppose at some point, if having business class cable does create
issues, we'll give a T1 a try again, and I'll probably be soliciting
some advice on this list as to potential "good" providers, so as,
hopefully, to not repeat our first mistake with Nuvox/Gabriel.
We are certainly not big enough to be talking about anything higher
than a T1 at this point. Anyway, just my experience with biz-class
cable service.
Jeff J.
Starion Technologies, LLC
On Friday, September 5, 2003, at 12:17 AM, Mia's Virtual Post Office
wrote:
>
> On Thursday, September 4, 2003, at 10:26 PM, Jeff Justice wrote:
>
>> This has been an interesting thread, particularly the statement from
>> RoadRunner. We host using a commercial RoadRunner account and they
>> absolutely refuse to assign reverse DNS for our IP addresses.
>
> Pathetic isn't it? Then why on earth do people buy RR? I ask myself
> that question every time I lose a customer to them. Hmmmmm.. Could it
> be price? Well you pay for what you get. RR is cheap, so I would
> expect this from them. I have RR at home and its slow, latent and
> speeds are all over the place at the strangest times. But what do I
> expect for 50 buck a month? I'm an ISP, and I know what it costs to
> be an ISP so I'm not complaining.
>>
>> Which I suppose means they would block email coming from one of their
>> own commercial customers...?
>
> Yes, and they do. Another nice thing to note about RR is that they are
> in 2 of the blacklists that they use themselves to block spam.
>>
>> Anybody had any luck getting RoadRunner to assign reverse DNS for a
>> commercial customer? I haven't worried too much about it because our
>> mail is going through. But considering how much we pay for the
>> service, you'd think we could expect the same thing as other
>> business/commercial bandwidth providers.
>
> Not that I know of. But again, this is Cable we are talking about.
> It is not a business class of service. Its cheap. Although it is
> cheap, it is good for most things, and can work perfectly fine for a
> SOHO, however you give up a few things. So you can live with the
> compromises or buy a circuit from a Tier 1/2. T1 or higher providers
> do not typically have millions or even thousands of residential
> customers taking up resources and time. So how much do you pay and
> how much do you get? $500/mo. $1000/mo. $2000/mo? what?
>>
>> (BTW, I've had T1's and DSL. Believe it or not, the commercial
>> RoadRunner has been more stable than both of those services, although
>> I had no trouble getting reverse DNS assigned with T1 or DSL.)
>
> I'd argue with you all day about the reliability of DS1 or above. Your
> statement simply is not true or indicative of that type of service. I
> would be interested to know what types of problems you had because if
> that were true ISP's would be using Cable :-) DSL is comparable to
> cable in performance and latency. RR has not been bad at home, but
> again, I pay $50 a month for it. If its down for a day or two, or
> slow as hell or completely inconsistent, (which it is) why should I
> complain? Its only 50 bucks a month. Now if I am paying $1500/mo.
> for a T1 and it drops even one packet over a 24 hour period, I would
> be going ballistic.
>
> Like I said, you have some compromises to make when you use Cable.
> Lack of inverse DNS and guaranteed tiered service are a few of those
> things you have to compromise on.
>
> Regards,
> Jeremy Anthony Kinsey
> e-mail: jer@mia.net
> ________________________________________________________
> Bella Mia, Inc. www.mia.net
> 401 Host Drive www.dslone.com
> Lake Geneva, WI. 53147 www.hostdrive.com
> Phone: (262)248-6759 www.bella-mia.com
> Fax: (262)248-6959 www.thednsplace.com
>
>
>
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