Search Again: Re: Trouble Ticket File Missing Error From: Shawn Hogan Date: Tuesday, September 9, 2003 Time: 1:31:12 pm Kathryn Cooper wrote: > When we click on "new call" under tech support nothing happens - nothing > opens or anything. Same thing when we try to do a trouble ticket report. > Also, when adding a new customer, the message "File Missing" shows up on the > new customer's tech support notes section. Can you help? Sounds like you are missing your Activity_.fp5 file or it has been unlinked or something. Can you confirm your database server has Activity_.fp5 running on it? (If you aren't behind a firewall, a quick way to test it is with this tool: http://www.digitalpoint.com/tools/fmserverprobe/ - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Trouble Ticket File Missing Error by Kathryn Cooper on Sep 9, 2003 at 12:07:27 pm Re: Trouble Ticket File Missing Error by Shawn Hogan on Sep 9, 2003 at 1:31:12 pm Re: Trouble Ticket File Missing Error by Cornell Williams on Sep 9, 2003 at 8:06:18 pm Re: Trouble Ticket File Missing Error by Kathryn Cooper on Sep 12, 2003 at 7:17:15 am Re: Trouble Ticket File Missing Error by Shawn Hogan on Sep 12, 2003 at 10:34:41 am