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Jackie Haile wrote:
Re: Optigold ISP - not a finalist
From: Shawn Hogan
Date: Friday, September 12, 2003
Time: 3:11:14 pm
> As I stated below, my company is evaluating OptiGold as a replacement for our
> current billing software. All company's being evaluated responded to my Vice
> President's RFP email request.
>
> Only OptiGold would not honor our request for a conference call / online demo.
> We were instructed to download the demo and go through it on our own. We have
> been attempting to do this, but it's really confusing (not to mention
> frustrating) to go through a package when each of our accounting team has
> different areas of responsibility.
>
> Our original RFP contained approximately 45 initial questions, and OptiGold
> responded "yes" to 42 of these questions. OptiGold appeared to be a very
> viable billing software package for us. The question which you answered
> concerning "multiple payments" (below) was answered simply "yes" on your RFP
> response. Based upon your answer, OptiGold does not handle posting multiple
> payments.
>
> With the other company's, it was extremely beneficial to be talking to their
> billing software rep while going through the online demo. There are some
> questions that aren't considered until something is actually seen on the demo.
> So currently, out of 4 billing software finalists, OptiGold has been relegated
> to #4. Only because of a lack of interest on your company's part. We would
> really like to see OptiGold "in action" and hope there will be a positive
> response forthcoming.
If you have any questions about it, you can give us a call (I'm not sure who
told you otherwise). But as far as us going through it for you and you
watching/listening, it's not something we do, sorry.
We just don't have the time. There are approximately 300 new trial version
downloads per day, for us to try and show everyone everything would take
probably 6 hours per download, which just isn't viable on our end.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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