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If you need to have your hand held through everything then go buy
Re: Optigold ISP - not a finalist
From: Dennis B. Hopp
Date: Saturday, September 13, 2003
Time: 6:32:25 am
somebody else's software. Waste your money and time doing the import.
I'm sure in a year or so you will be coming back to Optigold kicking
yourself because you should have bought the best right from the start.
By then, Optigold will only be that much better.
Optigold WORKS. When you do have problems Shawn and the rest of the
digital point staff are way above most other companies. If it's a
problem with the software they admit it and then they do the work to fix
it. With a lot of other companies you will get the run around about
it's all your fault.
Just my 2 cents...
--Dennis
> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com] On Behalf
Of
> Jackie Haile
> Sent: Friday, September 12, 2003 5:40 PM
> To: Optigold ISP List
> Subject: [Optigold ISP] Optigold ISP - not a finalist
> Importance: High
>
> Shawn,
>
> As I stated below, my company is evaluating OptiGold as a replacement
for
> our current billing software. All company's being evaluated responded
to
> my Vice President's RFP email request.
>
> Only OptiGold would not honor our request for a conference call /
online
> demo. We were instructed to download the demo and go through it on our
> own. We have been attempting to do this, but it's really confusing
(not to
> mention frustrating) to go through a package when each of our
accounting
> team has different areas of responsibility.
>
> Our original RFP contained approximately 45 initial questions, and
> OptiGold responded "yes" to 42 of these questions. OptiGold appeared
to be
> a very viable billing software package for us. The question which you
> answered concerning "multiple payments" (below) was answered simply
"yes"
> on your RFP response. Based upon your answer, OptiGold does not handle
> posting multiple payments.
>
> With the other company's, it was extremely beneficial to be talking to
> their billing software rep while going through the online demo. There
are
> some questions that aren't considered until something is actually seen
on
> the demo. So currently, out of 4 billing software finalists, OptiGold
has
> been relegated to #4. Only because of a lack of interest on your
company's
> part. We would really like to see OptiGold "in action" and hope there
will
> be a positive response forthcoming.
>
>
>
> Thank you,
> Jackie Haile
> Accounting Dept
>
>
> -----Original Message-----
> From: Shawn Hogan [mailto:shawn@digitalpoint.com]
> Sent: Thursday, September 11, 2003 5:35 PM
> To: Optigold ISP List
> Subject: Re: [Optigold ISP] Multiple Payments
>
>
> Jackie Haile wrote:
>
> > My company is currently evaluating OptiGold (along with several
other
> > ISP billing software packages). Since I handle the receivables, I am
> > extremely interested in how OG handles posting multiples
> > payments....i.e. I will receive 400-500 payments in a day. After
> > verifying customer numbers, these payments need to be posted that
same
> > day. I currently use a web-based interface to our billing software
> > that allows me to enter up to 50 payments at a time......customer
> > number, amount, check number. That group of 50 is placed in a batch
> > which I then can post in to the billing software/customer accounts.
> >
> > What I am seeing from OG is that payments are "received" 1 at a
> > time....which for me is too slow. Does OG have a way to handle
> > multiple payments at a time?
>
> The fastest way would be to use the barcode scanner mode for
payments...
> then you would simply scan and enter the check number (scanning will
bring
> up the customer and balance due). Another thing you could do is do it
> externally... like in an excel spreadsheet, then simply import the
> payments.
>
> - Shawn
>
> ----------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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