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Randy Hinders wrote:
Re: Upgrade from PC Auth Hub to WebAuth
From: Shawn Hogan
Date: Tuesday, November 18, 2003
Time: 11:03:49 am
> Let me see if I can help you out:
>
> We have Server A which is running Windows 2000 Server with File Maker Pro
> Server sharing the Digital Point OptiGold ISP files in Multi User mode.
> This server is also running WebAuthorize, it was previously running PC
> Authorize Hub for more then 3 years.
>
> On Workstations B & C we have Windows 2000 Pro running File Maker Pro with
> the workstation install of Digital Point OptiGold ISP, the tellan.fmx in the
> System folder of the application root on the local hard drive (c:\Program
> Files\FileMaker\FileMaker Pro 5\System\TELLAN.FMX). These workstations also
> have the Webauthorize Client installed as well as the PC Authorize hub
> Client (However, neither of these were installed until after you requested
> that I test it from the clients). Both of these clients can connect to the
> Web Authorize server from each workstation. But when either client tries to
> process a credit card it will fail, OptiGold will catch the failure and ask
> if I want to see the error message for the transaction. When I click YES,
> the previously reported error is displayed.
>
> Just FYI, I found an old US Robotics 56K modem and PC Authorize Hub is now
> working again, however we just spent some money to get Webauthorize and
> would rather get it working. In theory, I should be able to stop the
> WebAuth service, start the PC Hub service and make a change in OptiGold
> under the billing preferences. (I will worry about open batches and what
> not, please don't concern yourself with that.)
>
> What would you like me to test next?
From the above description, I'm not clear if you ran the PC Authorize Hub
Client on the same machine Optigold is installed on (that you are getting
the error) and processed a transaction with it (the PC Authorize Hub Client)
from that machine. Can you clarify for me?
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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