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Mark E. Walker wrote:
Re: Invoice printing problem
From: Shawn Hogan
Date: Wednesday, November 19, 2003
Time: 4:14:09 pm
> I am having an invoice printing problem from one and only one workstation=
.
> Here=B9s how it goes:
>=20
> When I try to print, to any printer, from my workstation, (windows XP, 1G=
b
> ram, SP1, Filemaker 5.5v2, Optigold 3.3.1) I get double spaced line items=
and
> they are pushed down on the page. We are using fancy invoices. There is=
a
> ton of whitespace between the =B3to assure that your account=B2 line and the =
first
> line item. I end up with a two page invoice instead of 1. It doesn=B9t ma=
tter
> how many line items are on the invoice, there=B9s two pages.
>=20
> Here=B9s where it gets fun.
>=20
> Anyone else on the network can print this exact invoice just fine. It=B9s =
just
> my workstation. I can share my printer (a OKI B4200, nice little laser b=
y the
> way) and they can print to it just fine via the network. They can log in=
to my
> account and print to any printer just fine.
>=20
> Things I have done:
>=20
> Uninstalled filemaker, optigold, and EVERY printer on my workstation, reb=
oot,
> reinstall the OKI printer and FMpro/optigold combo. NO HELP.
>=20
> Repeated the above procedure, this time going into the registry and remov=
ing
> anything remotely resembling filemaker, optigold, or OKI that was lingeri=
ng in
> the registry.
>=20
> Images of the invoice pages can be found at
> www.lunargravity.net/downloads/invpage1.jpg
> <http://www.lunargravity.net/downloads/invpage1.jpg> and
> www.lunargravity.net/downloads/invpage2.jpg
> <http://www.lunargravity.net/downloads/invpage2.jpg> .
>=20
> I have the same problem with a Canon Imagerunner 1600 workgroup printer, =
and
> an old Epson 800 inkjet. The only printer that worked was an old HP lase=
rjet
> IV that probably won=B9t now that I=B9ve removed the original driver.
>=20
> I really don=B9t want to scratch and reload this workstation. The last tim=
e I
> did that it took me months to get everything back to where I wanted it.
>=20
> Any suggestions?=20
Are you running the same OS and same version of the print driver on both
machines? The condensing of white space is a function of the print driver
itself, so that is the first thing I would check.
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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