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Shawn,
cc billing problem
From: George Sweetnam
Date: Friday, November 21, 2003
Time: 10:04:30 am
We have encountered a problem with Credit Card billing.
Here is the situation:
Note: customer bills monthly by credit card
1. invoice created for 1 month credit on 11/3.
2. customer is placed on hold manually 11/13 (one of the invalid CC's
i've been mentioning).
3. customer is restored manually from hold on 11/20.
4. customers credit card is billed everytime the automated task runs
credit cards (20 times overnight).
5. $439.00 billed to customer (only 21.95 should have billed)
** ran between 5.53 and 11.03 pm **.
6. 11/21 we changed the billing type to "non" to stop it from billing
further.
7. the invoice on the account is still open and the account would have
continued to bill.
This is the second time it's happened and the first time we just thought
an employee did it and then tried to cover their tracks by editing the
time on the billing cycle item. Just to make sure I changed our backup
proceedures and have verified no employee has since modified the record
(exactly the same in a backup made 2 days ago).
If you want to look at the files I'll upload them for you. Let me know.
_____________________________
George Sweetnam
Operations Analyst
Waymark Internet Services, Inc
www.waymark.net
972-503-1100
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