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Troy Harris wrote:
Re: Questions (requests?)
From: Shawn Hogan
Date: Monday, May 10, 1999
Time: 4:30:50 pm
>1: Optigold opens real slow when we are using the runtime to connect to
>our server running FM Por Server 3.0. I know it opens really fast using
>Filemaker Pro 4.0 instead of the runtime, but we can't use FMPro
>(without paying more money) because we don't have enough licences. Is
>there anyway to speed up the runtime, or is there a newer version of the
>runtime out?
No, that was one of the improvements they made with FileMaker Pro 4.x...
You can set it to not open any files when someone logs in.
>2: We ran our first invoicing and customers were freaking out at the
>experation date on the invoice. Is there a way to change that to due date
>or something else? I thought I remember seeing something about this on the
>list, but I couldn't find it.
Set "Use Stern Wording" to 'No'.
>3: For customers that receive only e-mailed invoices, is there a way for
>optigold to print them an invoice if their account has been put on hold or
>cancelled? The problem is that they can't receive e-mail if their account
>is disabled.
No, normally you wouldn't be generating invoices for canceled/on hold
customers. Are you?
>4: How does Optigold handle when a credit card is rejected, using PC
>Authorize HUB? Does it actually tell the customer that their card has been
>rejected, or does it just show on their invoice that no money was taken
>out?
You can have it automatically send them a declined CC letter if you want.
>5: We are still having a problem with Optigold not sending about half the
>e-mails. We verified that the addresses are correct. We tried increasing
>the wait time between e-mails, but that doesn't appear to be the problem.
>Has anyone else noticed this problem whith their mail server? We are
>running qmail.
What did you increase the wait time to?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(619) 452-3696
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