Search Again: Re: New Customer Info Field request From: Shawn Hogan Date: Friday, December 5, 2003 Time: 12:48:54 pm john@relia.net wrote: > Shawn, please consider adding a new field for "Security ID (SID), SSN or > Drivers License#" somewhere under Login/class fields or customer info on the > customer info screen. This helps us so that only those customers who know > the code or ID info can access information over the phone on their account, > make changes, request info, etc. We currently use one of the misc fields > but they are drop down fields and not well suited for this. > > We usually use Drivers License or SSN but it could be mothers maiden name, > etc. > Please also consider web entry on this field. We generally verify address > and phone as well each time a customer calls so we can update our records. > > The SSN or DL # also assists us in collection problems as well as > identification. We are getting more requests from our corporate clients to > show that we have extra Homeland security measures in place. There is a non-dropdown field that is user-definable... under the notes field. > Also, when a reseller account requests a password to be emailed to them from > the web, is it going to be sent from the reseller domain? No, it will come from the email address defined under company preferences. - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: New Customer Info Field request by john@relia.net on Dec 2, 2003 at 12:04:27 pm Re: New Customer Info Field request by Shawn Hogan on Dec 5, 2003 at 12:48:54 pm Re: New Customer Info Field request by john@relia.net on Dec 5, 2003 at 2:32:14 pm Re: New Customer Info Field request by Shawn Hogan on Dec 5, 2003 at 2:34:01 pm