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Re: duplicate invoice_id

From: Colin Rees
Date: Thursday, December 11, 2003
Time: 6:29:38 am

Shawn,
Q)How do you generate invoices? normal, fast mode, or?
A)Use Fancy Invoices [Yes]. Use Fast Mode [No]. We generate invoices in
batch mode with exception of the initial invoice as AR department does that
once customer activated.

Q)If you go to Maintenance & Preferences -> Clean Up -> Validate Record IDs,
does anything come up?
A) Nothing comes up.

Colin


-----Original Message-----
From: Shawn Hogan [mailto:shawn@digitalpoint.com]
Sent: Wednesday, December 10, 2003 4:21 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] duplicate invoice_id


Colin Rees wrote:

> Running invoices in batch mode a week ago and one of our Credit Officers
> happened to have two printed invoices on their desk and went into these
> accounts. Maintenance was needed on one of these invoices which they
> performed flawlessly (data entry error on initial invoice which was being
> corrected). Credit officer then noticed when they sent the invoice to
> printer, then went into another account it changed the invoice on that
> customer.
>
> I suspected it had to be behind the scenes..dumped out "Invoice_data" from
> "Maintenance & Preferences > Export Raw Data and queried the "invoice_id"
> and yes sir a duplicate emerged. id of 16040 tied to two separate
invoices.
>
> Q) Any ideas as to how that could happen?
> Q) More importantly how can I fix?
>
> PS- This is the only duplicate in our database of "invoice_id".

How do you generate invoices? normal, fast mode, or? If you go to
Maintenance & Preferences -> Clean Up -> Validate Record IDs, does anything
come up?

- Shawn

----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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