 |  |
True I see your point...but I can also see customers freaking out because
Re: Web Layout
From: Melissa Starnes
Date: Wednesday, May 12, 1999
Time: 12:59:16 pm
they can see their credit card number too...
> -----Original Message-----
> From: isp-list@optigold.com [mailto:isp-list@optigold.com]
> Sent: Wednesday, May 12, 1999 6:49 PM
> To: Missy
> Subject: RE: [Optigold-ISP] Web Layout
>
>
>
> Melissa Starnes wrote:
>
> >I think that looks great and I really like it :)
> >
> >Shawn,
> >I know someone mentioned earlier about having a log on the web
> interface so
> >that if someone logs into a customers account with the wrong password it
> >will email the customer and if it happens so many times in a row then it
> >will email and admin acct. Are you going to do this?
>
> Well, they *can't* log in with the wrong password...
>
> Uhm... as for emailing the customer, I'm not sure if that would be a good
> idea... for a couple reasons:
>
> - Maybe the password was right, but the LOGIN was wrong. You are then
> going to fire off an email to either a customer that had the incorrect
> login, or you are going to send email to your mail server with an invalid
> email address.
>
> - You know how customers are, if you send them something saying that
> someone is trying to hack their account, they are going to freak out and
> cancel their account with you because they think your service is unsecure.
>
>
> Emailing an admin is a possibility, but I think that emailing customers
> would be generally a bad idea.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (619) 452-3696
>
>
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