 |  |
>
Re: Past due notice errors
From: Tech Support
Date: Wednesday, May 12, 1999
Time: 2:05:24 pm
> Tech Support wrote:
>
> >I have a problem where past due notices are being generated for customers
> >who are not past due yet. I have checked in General Preferences...Account
> >to see if anything was changed there...No changes. I've looked at the
> >customer's account information and that appears correct. I've deleted and
> >re-added the invoices and they are still coming up past due.
> >
> >I would have looked at the website archives, but um, server was down at that
> >moment. Plus, my staff member who knows Optigold is on his days off
> >(figures,
> >LOL).
> >
> >Ideas, suggestions?
>
> Just double check the customer's expiration date.
Did that already. It's correct.
>
> THat's the main thing it looks at.
>
> Also look at the Accounts Preferences, as thats where you set the
> threshholds for sending past due notices.
>
Did that already also. That's correct.
Am totally mystified here.
Maria
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (619) 452-3696
>
>
> -------------------------------------------
> To subscribe, unsubscribe and list archive
> please visit http://www.optigold.com/lists
> -------------------------------------------
>
-------------------------------------------
To subscribe, unsubscribe and list archive
please visit http://www.optigold.com/lists
-------------------------------------------
Messages In This Thread:
Return to Digital Point Solutions' Home Page