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We extract trouble ticket information from OG on a regular basis to help
Trouble Tickets
From: Dave Johnson
Date: Wednesday, December 17, 2003
Time: 9:43:55 am
manage the Tech Support function of our business. What I would like to
do is to tie a trouble ticket to a customer number. Efforts to extract
tech support trouble tickets with customer information have not been
successful. I can get the customer name, but since some customers have
multiple accounts, I still cannot tie a tech support trouble ticket to a
unique customer. Is there a way to extract customer number with tech
support trouble tickets? If not, is this something that could be added
as a new feature?
Dave
David L. Johnson
Manager, Customer Support
First Step Internet
(208) 882-8869
davej@fsr.com
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