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Dave Johnson wrote:
Re: Trouble Tickets
From: Shawn Hogan
Date: Wednesday, December 17, 2003
Time: 10:31:05 am
> We extract trouble ticket information from OG on a regular basis to help
> manage the Tech Support function of our business. What I would like to do is
> to tie a trouble ticket to a customer number. Efforts to extract tech support
> trouble tickets with customer information have not been successful. I can get
> the customer name, but since some customers have multiple accounts, I still
> cannot tie a tech support trouble ticket to a unique customer. Is there a way
> to extract customer number with tech support trouble tickets? If not, is this
> something that could be added as a new feature?
Yes... when you pull data from the tech support, the Tech ID will
cross-reference to the unique internal Customer ID in the customer's table.
If you don't want to use that, there is a relationship that you could pull
the Customer Number from within the tech table. The relationship/field
would be:
Technical Support Customer::Customer Number
- Shawn
----------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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