 |  |
Shawn,
Re: Suggestion
From: Noel Del More
Date: Friday, May 14, 1999
Time: 1:42:46 pm
I understand what your saying and agree with it, however, at this moment in
time I'm moving a large number of customers from one billing program to
another so, and because of the peice of #$%^&* we were using many customers
haven't been invoiced or billed for months.
So let me modify the suggestion, how about a little box that just tells you
what the customers current balance is?
Another handy mod would be the ability to print/email a Statement in the
payment area.
Noel
> -----Original Message-----
> From: owner-isp-list@data-point.com
> [mailto:owner-isp-list@data-point.com]On Behalf Of Shawn Hogan
> Sent: Friday, May 14, 1999 4:14 PM
> To: Optigold ISP List
> Subject: Re: [Optigold-ISP] Suggestion
>
>
> N.B. Del More wrote:
>
> >Could you add a feature to OG that will auto-magically add the customers
> >balance due to the paid amount field when processing a manual payment?
> >
> >It's a pain having to cancel out of the process because you
> forget what the
> >amount due was.
>
> It used to be that way. But it was removed.
>
> It was making the data entry people "lazy" and they weren't actually
> looking at the payment amount on checks. So if someone didn't send
> exactly what their balance due was, then their account was getting
> credited incorrectly.
>
> Payments should only be posted based on money/checks you collect from the
> customer, and shouldn't based on their balance due anyway. It most cases
> it WILL be the same as the balance due, but instead of looking to the
> balance due to see how much to post, you should look at how much the
> customer gave you.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (619) 452-3696
>
>
> -------------------------------------------
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>
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