Search Again: Re: Email Manager Account Link From: Shawn Hogan Date: Wednesday, January 7, 2004 Time: 7:15:09 pm Rob Mastro wrote: > I'd like to be able to link an email to a cancelled account. > We frequently receive confirmation of cancellation for outsourced > services after we have cancelled the user account in OptiGold. > > I'm using OptiGold 3.1.2 and can only link to active accounts. > Has this been dealt with in later versions or would it be possible to > add? No... the problem with that is a new customer could be using the login of an old canceled customer. Now, if it's auto-linking based on an email address on the customer's Services screen or in their override email address, it will link up regardless if they are canceled or not. It's just when manually linking based on login that it wouldn't work. - Shawn ---------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Email Manager Account Link by Rob Mastro on Jan 7, 2004 at 8:22:01 am Re: Email Manager Account Link by Shawn Hogan on Jan 7, 2004 at 7:15:09 pm Email Manager Account Link by Rob Mastro on Jan 12, 2004 at 11:28:49 am Re: Email Manager Account Link by Shawn Hogan on Jan 12, 2004 at 11:30:41 am